Contact Us

We'd love to hear from you! Whether you have a question about our platform, need support, or want to provide feedback, the Pinewheel team is here to help. Please find our contact information and resources below. We aim to make it easy for you to reach us and will do our best to respond promptly to all inquiries.

Company Contact Information

Support Resources

Before reaching out directly, you may find the information you need through one of these resources:

• FAQs: Check out our Frequently Asked Questions (FAQ) page for quick answers to common questions about Pinewheel's Pentest Copilot, features, pricing, and usage. This page is updated regularly to address the most typical queries we receive.
• Documentation: For technical guidance on using Pinewheel, our Docs site contains user manuals, tutorials, API documentation, and troubleshooting tips. If you are experiencing an issue or want to learn how to use a specific feature, the documentation is a great place to start.
• Community & Blog: We maintain a blog with articles on cybersecurity and updates about Pinewheel. You might find announcements or tips there that relate to your question. We also encourage a community spirit – feel free to engage with us on social media or community forums (if available) to share experiences or ask questions.

If those resources don't have what you need, or you prefer personal assistance, please reach out to us directly as outlined below.

Social Media

Connect with Pinewheel on social media for the latest updates, news, and tips:

• LinkedIn: Visit our LinkedIn page for company news, product updates, and professional content. It's also a good way to reach out if you prefer LinkedIn – you can message us or comment on our posts.

(Note: Social media links are for outreach and updates; for account-specific issues or urgent support, emailing us is the best method to get help.)

We encourage you to follow us on these platforms to stay informed about what we're working on. We often share tips on using Pinewheel effectively and news about upcoming features or security research.

Business Inquiries

For partnerships, media inquiries, or enterprise service requests, you may use the same contact email (contact@pinewheel.ai) and mark your email as Business Inquiry: [Subject] in the subject line. Our business development or PR team will respond accordingly. If you are interested in reselling Pinewheel's services or integrating our capabilities into your platform, please provide details and we can set up a meeting to discuss.

Investors or press can also reach us via email. We'll route your inquiry to the appropriate department and ensure you get a prompt reply.

Hours of Operation

Our team operates primarily out of India (IST timezone) and we also have team members or partners in other regions. We generally respond to support queries Monday to Friday, 9:00 AM – 6:00 PM IST, excluding national holidays. If you contact us outside of our normal operating hours, we will get back to you on the next business day. For urgent issues (e.g., the service is down), we have engineers on-call to address them – so rest assured that critical service outages will be attended to promptly regardless of the hour.

Feedback and Improvement

Your feedback is extremely valuable to us. If you have suggestions for new features, or if you encounter any bugs or inconveniences while using Pinewheel, please let us know. We are continually working to improve our platform. Many of our best enhancements have come from user suggestions. When you contact us, feel free to not only ask for help but also to tell us what you love or what you think could be better. We appreciate users who help us make Pinewheel the best it can be.

Privacy and Data in Communications

When you contact Pinewheel through any of the methods above, any personal information you provide (such as your name, email, phone number, or details of your issue) will be handled in accordance with our Privacy Policy. We use this information solely to assist you and solve your queries. For example, if you email us, we'll use your email address to communicate and resolve your issue. We may internally track support requests to ensure you get efficient service and to improve our support processes. We do not sell or misuse your contact information. Refer to our Privacy Policy for more details on how we protect your data.

We're Here to Help: No matter which way you choose to reach out, the Pinewheel team is committed to helping you have a smooth and successful experience with our Pentest Copilot platform. Customer satisfaction is a top priority for us.

Quick Contacts:

• Email: contact@pinewheel.ai
• Address: 304 Ratnakar Flats, Ellisbridge, Ahmedabad 380006, India
• LinkedIn: Pinewheel Labs

Feel free to get in touch with any questions or comments. We look forward to assisting you and thank you for choosing Pinewheel!